Systems Support Analyst

Description

Job Summary: This role involves identifying, diagnosing, and resolving technical problems related to Apollo and NBS systems, performing maintenance, offering user support, developing documentation, and monitoring system performance. Key Highlights: 1. Identify and resolve technical issues in the Apollo and NBS systems 2. Perform preventive and corrective maintenance, including updates 3. Provide support and training to system users **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1 hour and 12 minute lunch break. **Experience Level:** Professional **Employment Type:** Full-time – CLT * Identify, diagnose, and resolve technical issues related to the Apollo and NBS systems. * Perform corrective and preventive maintenance, including software update installations. * Provide user support, assisting\-them in resolving issues and using the systems effectively. * Develop and maintain technical documentation, including troubleshooting guides and operational procedures. * Monitor system performance and ensure efficient, uninterrupted operation. * Provide training and guidance to users on using the Apollo and NBS systems **Requirements:** * Completed undergraduate degree * Availability for travel * Relevant work experience **Benefits:** Medical assistance, Dental assistance, On-site meals, Life insurance, Transportation allowance