Job Summary: This professional will provide on-site technical support, assist field technicians via messaging, register customers, remotely configure equipment, and validate service-related information. Key Highlights: 1. Provide on-site technical support to resolve issues 2. Support field technicians and perform remote equipment configuration 3. Register customers and validate technical connection information **Your typical day will include:** \- Supporting field technicians by resolving any issues that arise during service order execution and ensuring validation of all items specified in the service order; \- Supporting and communicating with field technicians via messaging; \- Registering customers in the system; \- Remotely configuring and accessing routers or other equipment; \- Validating service visit photos; \- Verifying the customer’s technical connection data; \- Resolving service order issues. **To succeed in this role, you must have:** \- Strong communication skills, critical thinking ability, and adaptability to change; \- Completed high school education; \- Basic knowledge of Microsoft Office; \- Availability to work from **11:40 AM to 8:00 PM**; \- Residence in Marília/SP; \- Preferred: Basic internet networking knowledge and ease of use. **Work Location:** Av. da Saudade, 298 \- Jardim Marilia, Marília \- SP, CEP 17502\-430 Employment Type: Full-time CLT Compensation: R$1\.700,00 \- R$1\.785,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation voucher Selection Questions: * What is your salary expectation for this position? * Is this your first selection process with us, or have you participated in a previous one? * Do you know anyone who works at Way? Work Mode: On-site