Supervisor

Description

Job Summary: Responsible for leading the operational and sales team, ensuring daily process efficiency, service quality, and achievement of targets. Key Highlights: 1. Lead, train, and motivate sales and customer service teams 2. Supervise the vehicle fleet and its maintenance 3. Ensure excellence in customer service and resolve issues Responsible for leading the operational and sales team, ensuring daily process efficiency, customer service quality, and achievement of rental targets. Acts as a liaison between management and sales consultants/yard agents, monitoring processes from reservation through vehicle return. * **Team Management:** Lead, train, and motivate sales consultants and service agents to achieve store objectives. * **Fleet Control:** Supervise vehicle availability, maintenance (preventive and corrective), cleaning, and fleet readiness for rental. * **Customer Service and Sales:** Monitor contract opening and closing processes, ensure excellence in customer service, and resolve high-level issues. * **Operational and Administrative Tasks:** Organize store routines, monitor performance indicators (KPIs), manage employee work schedules, and ensure compliance with company policies. * **Commercial Initiatives:** Analyze competitors, identify market opportunities, and support sales strategies and customer retention efforts. Employment Type: Full-time, Permanent CLT Compensation: Starting at R$3.500,00 per month Benefits: * Dental insurance Work Location: On-site