Description
Job Summary:
This role involves customer service, commercial support, proposal preparation, negotiation follow-up, and after-sales activities, with a focus on customer satisfaction and retention.
Key Highlights:
1. Customer service and support to the sales team
2. Preparation and follow-up of commercial proposals
3. After-sales service and customer retention
Main Responsibilities
* Provide customer service via telephone, e\-mail, and other communication channels.
* Support the sales team in prospecting and acquiring new customers.
* Prepare and follow up on commercial proposals and freight rate tables.
* Update and maintain customer records and commercial information in company systems.
* Monitor quotations, negotiations, and contract closing processes.
* Track commercial KPIs and prepare performance reports.
* Conduct after\-sales activities to ensure customer satisfaction and retention.
* Support resolution of issues related to pickups, deliveries, and operational incidents.
* Schedule commercial visits and organize departmental documentation.
* Assist in market analysis and identification of business opportunities.
Requirements
* Completed high school education (higher education in Administration, Logistics, Commercial Management, or related fields is desirable).
* Proficiency in Microsoft Office, especially Excel.
* Prior experience in customer service and commercial routines is desirable.
* Experience in the transportation and logistics sector is desirable.
Compensation: starting at R$2\.400,00 per month
Work Location: On-site