Description
Job Summary:
The professional will be responsible for debt negotiation and recovery, multi-channel customer service, internal system data entry, and document analysis.
Key Highlights:
1. Debt negotiation and recovery support
2. Multi-channel customer service and internal system data entry
3. Document analysis and ticket creation
Responsibilities:
\* Providing debt negotiation support;
\* Delivering customer service via system, phone, e-mail, and other communication channels to ensure high-quality support;
* Negotiating payment terms;
\* Entering negotiation-related information into internal systems;
\* Updating debt records and presenting proposals;
\* Analyzing documents submitted through systems;
\* Creating tickets to request additional documents;
\* Performing other tasks related to the internal routine of the credit recovery department
Essential Requirements:
* Prior experience in a credit recovery department or company;
\* Experience in customer service and debt negotiation;
* Strong verbal and written communication skills;
* Basic computer literacy;
\* Knowledge of collections CRM
R$ 1\.600,00 \+ R$ 300,00 meal allowance (meal card)
Company with performance-based bonus policy for the department
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM; Saturday, 8:00 AM – 12:00 PM
Employment Type: CLT (Consolidation of Labor Laws)
Position Type: Full-time CLT
Compensation: R$1\.700,00 \- R$1\.800,00 per month
Benefits:
* Meal allowance
Work Location: On-site