Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor oversees production, compliance, and quality of team procedures, monitors commercial and customer satisfaction metrics, and develops sales and marketing strategies. Key Highlights: 1. Lead and align the team through training and feedback 2. Develop sales, marketing, and customer loyalty strategies 3. Ensure customer satisfaction with products and services We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion metrics under your responsibility, including sales and installation targets. Track customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and leadership direction; * Monitor and support external activities in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store activities related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) so PAP teams can perform activities effectively; * Develop schedules and facilitate training for PAP, Kiosk, and NGC teams, and monitor training effectiveness; * Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during activities; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you perform your duties; * Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and customer base loyalty strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support, when needed, to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Update the GB dashboard and conduct regional GB meetings with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervised city when necessary; * Measure and evaluate results of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when required; * Hold meetings with public and private authorities when required; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in the hiring process for new employees; * Process employment contract terminations; * Manage employee time tracking; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place procurement orders via Suplly when required; * Handle notary requests (signature authentication and contracts) when required; * Deliver and collect materials from other cities when required. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer skills; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and Defensive Driving certification. **Preferred qualifications:** * Bachelor’s degree completed in Business Administration, Commercial Management, or related fields; * Administrative routines; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * Both horizontal and vertical workplace structure—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.