Description
***Your responsibilities will include:***
* Active and responsive customer service via phone calls, e\-mails, and WhatsApp for debt negotiation and goal achievement;
* Updating customer registration data and locating customers;
* Sending and tracking proposals and agreements;
* Monitoring payments to prevent delinquency;
* Clarifying customer inquiries and supporting credit recovery;
* Recording negotiations in internal systems;
* Reporting complex cases to the supervisor for risk mitigation.
***Requirements:***
* Completed high school education;
* Prior experience in this role and/or public-facing customer service.
Compensation: R$1\.670,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Meal allowance
* Food allowance
* Transportation allowance
Work location: On-site