Description
We are seeking a quick-thinking, empathetic, and proactive professional to join our 24-hour Assistance Center, providing support to members in emergency situations (e.g., breakdowns, accidents, towing, etc.). Responsibilities include dispatching service providers, tracking service requests, and ensuring humane and efficient assistance.
**Responsibilities:**
* Handle incoming calls via telephone, WhatsApp, or the company's system;
* Register and track vehicle assistance requests;
* Dispatch service providers and monitor service delivery until resolution;
* Collect and validate member and incident information;
* Clarify questions regarding coverage and procedures;
* Enter assistance-related information into the system.
**Requirements:**
* Completed high school education;
* Experience in customer service;
* Experience in telemarketing;
* Basic computer skills and proficiency with systems;
* Strong verbal and written communication skills.
**Preferred Qualifications:**
* Prior experience at insurance companies or vehicle protection firms;
* Proficiency with mapping tools (Google Maps, Waze);
* Basic knowledge of vehicles (fundamentals of mechanics and logistics).
**Behavioral Profile:**
* Agility and sense of urgency;
* Clear and empathetic communication;
* Organization and attention to detail;
* Emotional resilience;
* Proactivity;
* Problem-solving focus;
* Teamwork orientation.
**Additional Information:**
* Work schedule: 12 hours on / 36 hours off, day or night shift.