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Assistance Attendant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelHigh School Diploma

Description

We are seeking a quick-thinking, empathetic, and proactive professional to join our 24-hour Assistance Center, providing support to members in emergency situations (e.g., breakdowns, accidents, towing, etc.). Responsibilities include dispatching service providers, tracking service requests, and ensuring humane and efficient assistance. **Responsibilities:** * Handle incoming calls via telephone, WhatsApp, or the company's system; * Register and track vehicle assistance requests; * Dispatch service providers and monitor service delivery until resolution; * Collect and validate member and incident information; * Clarify questions regarding coverage and procedures; * Enter assistance-related information into the system. **Requirements:** * Completed high school education; * Experience in customer service; * Experience in telemarketing; * Basic computer skills and proficiency with systems; * Strong verbal and written communication skills. **Preferred Qualifications:** * Prior experience at insurance companies or vehicle protection firms; * Proficiency with mapping tools (Google Maps, Waze); * Basic knowledge of vehicles (fundamentals of mechanics and logistics). **Behavioral Profile:** * Agility and sense of urgency; * Clear and empathetic communication; * Organization and attention to detail; * Emotional resilience; * Proactivity; * Problem-solving focus; * Teamwork orientation. **Additional Information:** * Work schedule: 12 hours on / 36 hours off, day or night shift.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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