Hotel Receptionist

Description

Job Summary: We are seeking a Hotel Receptionist to provide warm, well-organized, and excellent service, supporting operational routines and ensuring guest satisfaction. Key Highlights: 1. Warm and excellent guest service 2. Support for operational routines and front desk organization 3. Occupancy management and resolution of special requests **Job Description:** We are looking for a Hotel Receptionist to handle guest interactions, ensuring a welcoming, organized, and excellent experience from check-in to check-out, as well as supporting front desk operational routines. * **Main Responsibilities:** The employee will be responsible for guest service, including check-in, check-out, reservations, and providing general information; handling phone calls; recording requests; and assisting with front desk organization. They will also perform operational tasks such as biweekly account closing, nightly audit (when required), tracking outstanding accounts, and verifying scheduled check-outs. They will support occupancy management, including category adjustments in overbooking situations, room assignments for groups, VIP guests, and special requests, and monitor execution across relevant departments. Additionally, they must escalate suggestions and complaints to leadership, report process inconsistencies, and assist in onboarding new employees—contributing to service quality and operational efficiency. **Requirements:** * Completed high school education (a bachelor’s degree in Tourism, Hospitality, or related fields is preferred); * Prior experience in this role or in tourism/hospitality; * Strong verbal and written communication skills; * Basic computer literacy; * Basic/intermediate English proficiency is a plus; * Flexible availability (including weekends and holidays). Employment Type: Full-time CLT Compensation: R$2.250,00 - R$2.700,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Partnership agreements and commercial discounts * Free parking * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site