Regional Field Services Manager

Description

We are looking for a **Regional Field Services Manager** to be responsible for planning and managing field operations activities and deliverables within their assigned region, aiming for service quality, effectiveness, and optimization. If you are an attentive professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management actions; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present reports, forms, spreadsheets, or documents to leadership upon request; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties as required by the department and leadership direction; * Plan and manage regional field operations activities and deliverables under their responsibility, ensuring maximum efficiency in executing scheduled routes; jointly plan with the Regional Field Services Management team material requirements and team sizing, ensuring full activity execution aligned with the budget allocated to the area; * Guarantee full, correct, and safe execution of technical services according to operational needs, company-established norms and pre-defined standards, aiming for service quality; * Develop managerial staff to perform quality-focused activities centered on indicator analysis and planning, optimizing energy consumption within the department; * Plan and align processes, workflows, and resources required to support operations together with supervisors. **Requirements and qualifications** * Bachelor’s degree in technology, engineering, or administration; * 6 years of experience in the field, including 2 years as a people manager; * Knowledge of GPON; * Process management; * Crisis management; * Familiarity with field services department processes; * Driver’s license "B" and defensive driving certification. **Additional information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.