Commercial Coordinator

Description

Job Summary: Coordinate commercial activities, ensuring process efficiency, team management, and continuous improvement to increase revenue and service quality. Key Highlights: 1. Coordinate commercial activities and optimize processes. 2. Manage teams and performance indicators to improve performance. 3. Focus on revenue growth and customer experience. Coordinate commercial area activities, ensuring efficient execution of registration, meter reading, billing, revenue collection, and customer service processes. Responsible for monitoring performance indicators, managing teams, reducing commercial losses and delinquency, and promoting continuous process improvements aimed at increasing revenue, service quality, and customer experience. **Responsibilities and Duties** * Coordinate commercial area activities, ensuring proper execution of registration, meter reading, billing, revenue collection, customer service, and customer relationship processes. * Monitor the concessionaire's commercial indicators and propose actions to improve performance, increase revenue collection, and reduce commercial losses. * Support implementation and enhancement of routines and procedures focused on commercial efficiency, service quality, and reliability of registration and billing information. * Coordinate management of internal and outsourced teams involved in commercial activities, ensuring productivity, quality, and adherence to defined standards. * Monitor delinquency, conduct negotiations, recover revenue, and implement other initiatives related to revenue sustainability. * Ensure correct execution of meter reading, billing, invoice issuance, and customer demand handling, complying with internal rules and regulatory requirements. * Collaborate closely with operations, revenue assurance, technology, customer service, and regulation areas to continuously improve the customer journey and commercial processes. * Support resolution of incidents, complaints, consumer protection agency requests, and other matters related to commercial services. * Prepare managerial reports, performance analyses, and executive presentations on key area indicators and action plans. * Contribute to structuring and consolidating the concessionaire's commercial processes, focusing on organization, control, and scalability. **Requirements and Qualifications** * Bachelor's degree completed in Administration, Engineering, Economics, Accounting, Commercial Management, or related fields. * Experience in commercial management, billing, revenue collection, customer service, collections, or customer relationship management, preferably in sanitation, utilities, or high-volume service sectors. * Knowledge of commercial processes related to registration, meter reading, billing, revenue collection, collections, and customer service. * Experience monitoring performance indicators, analyzing results, and implementing improvement actions. Knowledge of feasibility analysis (Capex, Opex, payback), dashboard reading and interpretation. * Experience leading operational and administrative teams, including third-party management. * Analytical ability, organizational skills, and capacity to operate effectively in a dynamic, results-oriented environment. * Strong communication skills and ability to interface with operational, regulatory, and customer service areas. * Proficiency in Microsoft Office, especially Excel; familiarity with commercial and management systems is desirable. * Experience in sanitation, energy, gas, or other regulated public utility concessionaires is desirable. * Willingness to work on-site in Salgueiro/PE and/or Ouricuri/PE. * Driver's License – Category B **Additional Information** **BENEFITS:** Medical assistance; Dental assistance; Life insurance; Transportation allowance; Meal voucher and/or food allowance; Profit-sharing program (PLR); **VITA Sertão** is the sanitation concessionaire established to drive development in the Sertão region of Pernambuco. Responsible for distributing treated water, collecting and treating sewage, and managing commercial operations across 24 municipalities and 229 localities—serving over 815,000 people under a 35-year concession—the company is headquartered in Petrolina, with operational hubs in Petrolina, Ouricuri, and Salgueiro. VITA Sertão is backed by Pátria Investimentos’ Infrastructure Fund V, one of Latin America’s largest alternative asset managers. VITA Sertão: life for the Sertão. You're on the right track! Experiencing difficulty registering or encountering any other issue with the Gupy platform? Access support here.