Operations Intern

Description

Company Overview: If technology exists to improve life's journey, it does so for our team too: Your Journey, Our Path. We believe in technology that connects talented people with what they do best and embraces diversity to create and share even the paths we (still!) don’t yet know exist. We work to generate value—not only for our users—but, above all, for the communities we serve and for society as a whole—making people’s lives better through services that simplify everyday life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify life for millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or enhancing our existing solutions, we embrace challenges that give us butterflies in our stomach—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives—to learn together, fail fast, learn, and adjust our path to build solutions that deliver even better outcomes. \#LI\-Hybrid Team Overview: Team Overview We are looking for a customer\-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross\-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development. Role Responsibilities: Role Responsibilities * Creating SQL queries to help analyze business metrics; * Doing A/B Tests regarding Marketplace metrics and assisting the teams in decision\-making; * Organizing all project information and transparently communicating developments and results to other teams in the company Role Qualifications: Role Qualifications * SQL skills; * Analytical skills; * Academic background in Business Administration, Economics, Engineering, or related areas (preferred); * Advanced English EEO Statement: * We Generate Value for Users \- We exist to do our best for our users and innovate to always stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data\-Driven \- We believe in data\-driven decision making. Through numbers, we navigate our business strategically. * We Are Owners and Results\-Oriented \- We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our promises and pursue excellence in execution—setting high standards and giving our utmost in everything we do. * We Always Build Together \- Together, we are stronger. We keep open minds and row forward with respect, empathy, and trust in one another. We listen to everyone’s voice before making decisions—and once decided, we fulfill commitments collectively, even if we disagree. * We Are Integrous \- Integrity is our foundation—the line we never cross. We communicate honestly and transparently, and listen to all voices to always do what is right. * We Develop One Another \- Our growth comes from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too—raising our collective bar. * We Work with Passion \& Fun \- We are utterly passionate about what we do. We maintain a light and optimistic spirit, infusing our environment with positive energy. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity \- For us, the heart of diversity lies in inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences, and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non\-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one that still has much ground left to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms