Distribution Technician I

Description

Job Summary: This professional will ensure efficiency and quality in commercial operations by monitoring KPIs, managing teams, and providing technical/administrative support. Key Highlights: 1. Lead the energy transition in Brazil 2. Focus on diversity and innovation 3. Optimize commercial operations and customer service **Feel our energy!** We are a team of 16,000 permanent employees spread across 18 Brazilian states and the Federal District. Here, accents blend together; integration, collaboration, and safety are fundamental elements of our daily work. We operate across the entire Brazilian electricity sector value chain: Generation, Transmission, Distribution, and Commercialization. Together, we are all Neoenergia! We aim to lead the energy transition in Brazil and become the top choice for Brazilians. And we’ll achieve this with people of all genders, races, ages, sexual orientations, and disabilities. We invest in diversity, innovation, and technology to deliver the best experience of connected energy solutions to each of our 16 million customers! **Work Location:** Ouricuri/PE **Your energy will be highly valuable for:** Ensuring efficiency and quality in commercial operations through KPI monitoring, real-time team management, and support for technical and administrative processes—guaranteeing adherence to service schedules, proper handling of incidents, and excellence in addressing customer demands, including first-instance complaints and Ombudsman inquiries. **Responsibilities:** * Monitoring commercial KPIs. * Completing SAP CCS entries. * Handling error logs and workflows. * Completing TOI (Term of Occurrence and Inspection). * Managing technical and safety materials. * Real-time management of commercial teams. * Consolidating commercial projects. * Monitoring commercial service scheduling. * Responding to first-instance complaints and Ombudsman inquiries. **Requirements to join our team:** * Technical course in Electrotechnology. * Valid CFT (Technical Safety Certificate). * Driver’s license category B. * Intermediate proficiency in Microsoft Office Suite. * Knowledge of SAP CCS and R3. * Knowledge of Resolution 1000\. **Preferred Qualifications:** * Undergraduate degree or currently enrolled in a related field. * Resident of Ouricuri. * Knowledge of artificial intelligence. **To keep your energy high, check out our benefits:** * **Health and Dental Plan** to care for you and your dependents. * **Food Allowance** for a well-stocked grocery shopping or **Meal Voucher** to enjoy lunch with colleagues; * **Profit and Results Sharing Program**, the most anticipated moment of the year!; * **Extended Maternity Leave**, for a more tranquil postpartum period; * **Paternity Leave**, to stay close to your family during your baby’s first days; * **Leave for Same-Sex Couples**, because here we recognize all types of families; * **Hybrid Work Model** for administrative employees; * **Totalpass**, for physical activity and renewed energy; * **Language Program**, to improve your skills in another language; * **Childcare Assistance**, to support you in caring for your children; * **Private Pension Plan**, for a more secure future; * **Life Insurance**, to support our employees at every stage. Want to learn more about Neoenergia? Follow us on social media! **\#JoinNeoenergia \#ProudToBeNeoenergia** **Mobility Information** Please note that any candidate who is not a citizen of the country where the position is located will be subject to applicable immigration requirements to legally work and commence employment activities in that country. **Posting Expiration Date:** july\-4\-2026