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Job Summary: Convert leads into real opportunities through consultative service, technical qualification, and document organization to transform contacts into contracts. Key Highlights: 1. Consultative and agile customer service to convert leads into contracts. 2. Rigorous technical qualification and essential document organization. 3. Focus on achieving goals and enhancing performance. **JOB MISSION:** Convert leads into real opportunities through consultative and agile service, ensuring rigorous technical qualification and necessary document organization to transform contacts into successful contracts. **BEHAVIORAL COMPETENCIES: COMMITMENT, SOCIABILITY, AND PROFESSIONAL CONDUCT:** * Ability to work effectively, harmoniously, and productively with others to achieve common objectives. * Ability to maintain a high standard of quality and performance in a specific area of knowledge or skill over time and across different contexts. In other words, it is the demonstration of consistent and reliable proficiency in specific tasks, using tools, techniques, and technical knowledge effectively and efficiently. * Knowledge of the company’s services; living the company’s mission and values both inside and outside the organization; actively pursuing the company’s vision; maintaining ethical, empathetic, and continuously improving conduct in professional and personal life, serving as an example of Silva Freitas’ commitments to customers, community, environment, and employees. * Ability to discern what may or may not be disclosed, exercising prudence and critical judgment regarding the impact of sharing information; self-control over impulses to share information wholly or partially; strict adherence to rules and procedures; understanding the importance of confidentiality and maintaining it even when not explicitly requested; awareness and responsibility for data and information under one’s care. * Maintains composure in adverse situations, balancing emotions and demonstrating professional maturity in managing unexpected circumstances, especially in tense or conflict-ridden environments. * Initiative to resolve pending documentation and pursue goal achievement. * Continuous pursuit of performance improvement and full openness to feedback. * Resilience to handle rapid process changes and accelerated growth. * Ability to notice and process details, pay attention to subtle aspects, and identify inconsistencies carefully and objectively. * Ability to communicate objectively, bringing clarity by aligning language level with the listener’s understanding, enabling easy comprehension. * Achieves assigned functional goals, deadlines, and tasks, respecting planning and processes without compromising quality. * Ability to act quickly, efficiently, and enthusiastically, demonstrating initiative, proactivity, and a high energy level to accomplish tasks and achieve objectives. * Ability to manage a high volume of simultaneous tasks without sacrificing quality. **JOB RESPONSIBILITIES** * Lead Qualification: Conduct initial consultative outreach, filtering MQLs and SQLs according to each product’s technical criteria. * Cadence Management: Strictly execute the contact sequence (T1 to T5\) via WhatsApp and phone calls to ensure scheduling. * CRM Data Entry: * Enter all leads into the system (Zoho/Bigin) and keep negotiation history 100% up to date. * Strategic Scheduling: Schedule consultations with closing attorneys while respecting territorial boundaries. * Pre-Filing Document Management: Collect, verify, and organize all required documentation to enable contract execution. * Resolution of Pending Items: Conduct follow-up with clients post-closing to collect missing evidence and documents. * Quality Service Delivery: Maintain Silva Freitas’ standards of welcoming demeanor and authority across all contact channels. * Respond to requests from the Operations department; * Respond to requests from the immediate supervisor; * Act as a promoter of SILVA E FREITAS values; * Strictly adhere to professional conduct standards outlined in the SILVA E FREITAS Internal Regulations; * Follow SILVA E FREITAS corporate identity image guidelines when performing job duties; **REQUIREMENTS** * Completed High School education; * Minimum of 1 year of B2C customer service experience (preferably in sales, retention, or pre-sales/SDR). * Intermediate-level Office Suite proficiency. * Experience handling objections and applying persuasion techniques via phone/audio. * Ability to verify documents (identifying errors in reports, statements, and contracts). * Strong command of the Portuguese language (spoken and written). **INTERNAL REQUIREMENTS** * No promotion received within the 12 months preceding the job posting date; * No verbal, written warnings, or suspensions received within the last 6 months preceding the job posting date; * Not a repeat offender of verbal, written warnings, or suspensions within the last 12 months preceding the job posting date; * No unexcused absences within the last 6 months;
