Description
Job Summary:
An IT professional focused on software and hardware support, IT process management, and infrastructure maintenance.
Key Highlights:
1. Comprehensive technical support and IT infrastructure services
2. IT process and Service Desk management and development
3. Focus on preventive maintenance and technological improvement
**RESPONSIBILITIES:**
**SOFTWARE SUPPORT**
* Installation, configuration, and support for corporate, productivity, development, and operating system software;
**HARDWARE SUPPORT**
* Support, installation, and maintenance of equipment (computers, peripherals, telephony, and components);
* Configuration and maintenance of network and connectivity devices;
**IT PROCESS MANAGEMENT AND DEVELOPMENT**
* Planning and improvement of IT support processes;
* Management of assets, service requests (Service Desk), and infrastructure;
* Monitoring of systems, networks, and Windows/AD environments;
* Implementation of technological improvements and innovation;
**INFRASTRUCTURE SUPPORT**
* Installation, organization, and maintenance of structured cabling and racks;
* Support for physical network and telecommunications infrastructure;
**PREVENTIVE MAINTENANCE**
* Preventive maintenance of equipment and software;
* Verification, testing, cleaning, and standardization of the IT environment.
**REQUIREMENTS:**
* Technical education in Information and Communication fields;
* Minimum 6 years of experience in IT, electronics, or telecommunications within large enterprises;
**MANDATORY KNOWLEDGE:**
* Bachelor's degree in IT, Electronics, or Telecommunications;
* Microsoft certification (MCP, MCDST, or equivalent);
* Experience in microcomputer and peripheral maintenance;
* Knowledge of ITIL, ISO 9000, and Outlook;
**ADDITIONAL KNOWLEDGE:**
* Security certifications (CEH, CISM);
* Scripting and automation (PowerShell, Bash, Python);
* Networking, Active Directory, backup, and structured cabling;
* Databases (SQL Server, MySQL, Oracle) and SQL;
* System integration (APIs, web services);
* Experience with ERPs (SAP, TOTVS, Protheus) and ITSM tools.
Compensation: R$4\.257,57 per month
Work Location: On-site