**?About us** Founded in 2018, Fiscal.io was created to assist accounting and tax professionals in automating routine tasks, bringing greater security and tax compliance to companies across Brazil. We believe great results happen when our values are put into practice: collaboration, evolution, integrity, commitment, and attitude. Today we already have more than 150 thousand users, over 500 million documents processed, and integrations with various management systems (ERP). Our growth reflects a diverse, engaged, and passionate team focused on making a difference. Here you will find an innovative and welcoming environment where ideas are valued, talents recognized, and achievements celebrated as a team. **?About the position** We are looking for a Junior Technical Support Analyst to join the Fiscal.io team! We are seeking someone committed, proactive, and eager to grow, contributing ideas and solutions that make a difference in daily operations. The Junior Technical Support Analyst will have the following responsibilities: * Handle first\-level technical support tickets via chat, email, phone, or WhatsApp; * Identify and resolve technical issues related to the Fiscal.io application and its components; * Record, categorize, and update all support requests in the ticket management tool; * Escalate issues to higher support levels when necessary, ensuring continuity and quality of service; * Assist clients with installation, configuration, and system usage procedures; * Perform basic tests following defined scripts, under leadership supervision; * Document recurring procedures and contribute to updating the knowledge base; * Collect customer feedback after support interactions and propose improvements based on insights gathered; * Monitor individual performance indicators, constantly seeking to improve results; * Act with interest and agility, paying attention to details and committed to delivering excellent service. **Technical Profile** * Pursuing a Bachelor's degree in IT areas (Information Systems, Software Development, Information Management, etc); * Proficiency in Microsoft Office suite. **Behavioral Profile** * Communication and influence; * Teamwork, collaboration, and integrity; * Adaptability and flexibility; * Proactivity and agility; * Willingness to continuously evolve and learn new things. **Differentiators** * Customer service experience; * Knowledge of accounting principles; * Experience with remote connection software and Windows tools. **Work Schedule** * Hybrid work model; * Monday to Friday; * 8:00 AM to 6:00 PM (with 1h30 lunch break). **?What you will find here:** **Benefits Card \- CAJU** * Meal allowance and food allowance (R$740.00\); * Mobility allowance or transportation voucher (R$200.00\); * Home\-office allowance (R$100.00\) **Health and Well\-being** * Unimed health plan (70% company\-paid, no copayment); * Bradesco Dental dental plan (70% company\-paid); * Gympass; **Benefits and Recognition** * Employee referral reward program; * OKR goal achievement bonus; * Birthday Day Off; **Growth and Development** * Career progression and individual development plan; * Constant feedback; * Solides Academy and Udemy for training;