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Job Summary: We are seeking a proactive and committed professional to handle customer service, conflict resolution, and continuous improvement, ensuring customer success and satisfaction. Key Highlights: 1. Focus on customer service and conflict resolution 2. Opportunity for continuous improvement and process review 3. Pursuit of knowledge and commitment Description: * Completed high school education; * Strong communication skills; * Ability to handle conflict resolution; * Proactivity; Patience; Commitment; Pursuit of knowledge; * Skills in continuous improvement and process review; The following qualifications are considered advantageous: * Experience in telecommunications or service industries. * Currently pursuing a degree or technical course in administration or related fields (higher education or technical); * Receiving customers and visitors, identifying them, ascertaining their intentions, and providing information and/or directing them to the appropriate person or department; * Taking messages; * Recording interactions in the ticketing system; * Guiding and resolving customer inquiries regarding service usage; * Ensuring customer success and addressing specific service requirements; * Reporting operational failures and qualitative and quantitative indicators; 2511270202401768279
