COMMERCIAL ASSISTANT (FOCUSED ON COMMERCIAL ACTIVITIES AND CUSTOMER SERVICE)

Description

Job Summary: Responsible for providing commercial support, serving consultants and customers, ensuring agility, organization, and quality in information flow—critical to enhancing customer experience and loyalty. Key Highlights: 1. Focus on customer and consultant service and relationship management 2. Essential support in the commercial process and proposal tracking 3. Opportunity for professional development in the commercial area Responsible for directly supporting commercial activities and serving consultants and customers, ensuring agility, organization, and quality in information flow. Plays a fundamental role in customer experience, proposal tracking, and sales team support—contributing to opportunity conversion and customer retention. **Education and Experience** * Completed high school (ongoing undergraduate studies will be considered a plus); * Prior experience in customer service, commercial roles, or administrative support is desirable; * Experience in the solar energy sector will be considered a plus; * Proficiency in Microsoft Office (especially Excel). **Technical Skills (Hard Skills)** * Commercial and customer service routines; * Preparation and tracking of commercial proposals; * Organization of data, contracts, and documents; * Basic knowledge of CRM systems and commercial information management; * Clear and concise written and verbal communication. **Behavioral Skills (Soft Skills)** * Strong customer orientation; * Good communication and active listening; * Organization and attention to detail; * Proactivity and sense of responsibility; * Ability to work effectively in a team; * Collaborative and professional demeanor. **Main Responsibilities and Duties** **1\. Commercial Service and Relationship Management** * Serve sales consultants and customers by providing daily support and clarifying questions regarding products, services, and processes; * Ensure courteous, agile, and company-standard-aligned service; * Maintain active communication with customers to track proposals and requests; * Support relationship management among customers, consultants, and internal departments. **2\. Commercial Process Support** * Assist in preparing, reviewing, and sending commercial proposals; * Update and monitor the status of proposals, contracts, and negotiations; * Support the commercial team in follow-up on opportunities; * Record and keep all commercial information updated in the system/CRM. **3\. Organization and Control** * Organize commercial documents, contracts, and service records; * Ensure information accuracy, completeness, and compliance with internal processes; * Support preparation of simple commercial tracking reports. **4\. Internal Department Coordination** * Facilitate communication between commercial, engineering, and other departments; * Route technical or administrative requests to respective responsible parties; * Contribute to continuous improvement of service and sales processes. **5\. Development and Learning** * Participate in internal training sessions on products, services, and processes; * Share customer and consultant feedback with leadership; * Pursue continuous professional development in the commercial field.