Store Manager

Description

Job Summary: The professional will support the franchisee's business by managing inventory, team, and sales results, with a focus on leadership and people development. Key Highlights: 1. Focus on leadership and team development (80% of the work) 2. Full management of point of sale and results 3. Customer service and resolution of emergency situations **1. Job Objective** Support the franchisee's business regarding inventory control, team management, and sales performance. **2. Responsibilities** · Customer service in emergency situations: returns, complaints, special requests · Inventory control, inventory tracking, purchase analysis for merchandise replenishment · Support for cash register opening and closing · Preparation of sales reports and performance management · People leadership: performance management, vacation and day-off scheduling, employee development · Team recruitment: screening, interviews, and terminations · Stay updated and communicate business objectives to the team · Maintain physical space organization and cleanliness: point of sale and product display · Conduct weekly management meetings · Understand the point of sale's target audience to adapt service approach \*Expected: 80% of work focused on people investment, 20% on administrative tasks. **3. Competencies** · Analytical ability · Conflict management · Organization · Results orientation · Leadership · Assertive communication · Proactivity · Emotional intelligence **4. Academic/Technical Qualifications and Specific Knowledge** · Education: Completed high school; Bachelor's degree in Business Administration preferred · Experience in this role: minimum two years · Specific knowledge: store and sales management · Tools: Intermediate Microsoft Office suite Employment Type: Full-time, Permanent CLT Compensation: R$3,000.00 \- R$6,000.00 per month Benefits: * Transportation allowance Experience: * Store Manager (Preferred) * Leadership (Preferred) Work Location: On-site