Job Summary: The professional will attend to and engage customers, manage the sales cycle, and ensure achievement of targets by monitoring performance indicators for continuous improvement. Key Highlights: 1. Personalized and effective customer service 2. Customer engagement and prospecting to increase sales 3. End-to-end sales cycle management **Accelerate your professional journey with Karsten!** We are a people-driven company that has been revolutionizing the home textiles, bed-linen, tableware, bath, and decorative fabrics market for **143 years**. Our essence lies in **valuing every stage of the process**, with care and excellence. It all begins at the **Spinning Mill**, where we transform cotton into high-quality yarns. Next comes **Preparation and Weaving**, where our fabrics are born. During **Finishing**, we impart unique color, texture, and comfort to our products. Then, **Garment Manufacturing** adds the finishing touches that make all the difference. Finally, **Distribution** ensures our products reach homes across Brazil swiftly and with care. Here, every detail matters — and you can be part of this story! **Responsibilities and Duties** **Responsibilities and Duties:** * Attend to customers via phone, WhatsApp, video call, or in person, ensuring agile and effective communication and personalized service; * Proactively engage customers, identifying strategic opportunities to increase sales and strengthen negotiations, cultivating long-term relationships while implementing incentive campaigns to boost point-of-sale (POS) sales and customer loyalty; * Manage the entire sales cycle, tracking each stage from initial prospecting through post-sales support, ensuring an exceptional experience; * Reactivate inactive customers by implementing personalized strategies to re-engage and strengthen commercial relationships; * Achieve individual sales targets by efficiently managing the customer portfolio, ensuring efficient and personalized service to maximize results; * Participate in training and development programs, always focused on optimizing performance and achieving goals; and * Monitor performance indicators, tracking targets and KPIs to ensure continuous improvement in sales results. **Requirements and Qualifications** * Completed high school education; * Must be over 18 years of age; * Availability to work during one of the following shifts: 1:40 PM to 5:40 PM; * Preferred: Prior experience in selling bed-linen, tableware, bath, and home textile products. **Additional Information** * On-site Medical and Dental Assistance — supporting your health and well-being; * Sports Association — enjoy quality family time; * Education Assistance — your growth never stops! We cover 50% of your educational expenses; * Pharmacy Benefits — we’re here for you and your family at every moment; * Discount Partnerships — maximize your benefits; * Unimed Health Plan — caring is in our essence; you and your family are our priority; * Profit Sharing Program (PLR) — rewarding those who help us succeed; * On-site Restaurant — simplifying your daily routine; * Life Insurance — essential support during difficult times; * Topic — commute with maximum comfort and safety; * Transportation Allowance — making your commute even more convenient; * Meal Voucher — fully enjoy weekends with your family; * On-site Quick Massage — relax and recharge during breaks; * Company Anniversary Celebrations — your story makes all the difference, and so do those who shared it with you. **And much more!** Welcome to Karsten — a company built by people, whose essence is attention to every detail. We are one of Brazil’s longest-standing companies, with over 143 years of history, and we value a team committed to giving their best in everything they do — prioritizing both collective well-being and results. For the 8th consecutive year, we have been recognized as one of the best companies to work for in Santa Catarina by Great Place to Work. A benchmark for superior quality, beauty, comfort, and innovation, we are among the pioneers in bed-linen, tableware, bath, and decorative fabric products. Headquartered in Blumenau, Santa Catarina, with facilities in Gaspar and Ibirama, and 10 company-owned stores nationwide, employing approximately 2.300 people. Our brands are Karsten, Karsten Decor, and Trussardi. Are you ready to embark on this journey with us?
João Silva
Indeed · HR
João Silva
Indeed · HR
