Support Assistant

Description

Job Summary: We are looking for a Support Assistant interested in technology to strengthen our team and contribute to the quality of customer service by analyzing issues and performing verification tasks. Key Highlights: 1. Opportunity to develop skills in a dynamic environment. 2. Focus on high-quality customer service and technical support. 3. Appreciation of diverse teams and inclusion. Join our team as a SUPPORT ASSISTANT! If you are passionate about technology and seek a dynamic environment to develop your skills, this could be your opportunity. We are looking for a Support Assistant to strengthen our team and contribute to the quality of service provided to our customers. **Responsibilities:** Respond to customers and log incidents; Analyze problems, investigate, and assist in resolution; Perform periodic verification and control tasks. **Required Competencies:** Basic computer and Microsoft Office knowledge; Strong communication skills; Organizational skills; Currently enrolled in a technical or undergraduate program in Information Technology; **Preferred Qualification:** Basic technical English. **Benefits:** ️Meal and/or food allowance provided via Flash card (VISA brand), with no payroll deduction. This benefit continues during vacations and leaves; * Integration area equipped with microwave ovens and kitchen utensils to add comfort to your daily routine; PPLR – Profit and Results Sharing Program; Health insurance with monthly premium fully covered by us; Birthday Day Off; Remote Work Allowance; ‍ ️Workplace Gymnastics to keep your body active and mind healthy; ❤️Life Insurance for your security and peace of mind; ⏳Hybrid work model, reduced and flexible working hours; Transportation allowance with a 6% payroll deduction as per legislation; Dental plan coverage for you and your dependents; Education allowance applicable to undergraduate studies, postgraduate programs, certifications, and other courses; Childcare allowance; Pharmacy partnerships offering discounts on purchases via payroll; ️Sesc partnership, among others; **️‍ ️Basic Physical Activity Incentive Plan:** A plan granting access to activities that promote your well-being and quality of life, extendable to your dependents; **Free 24/7 Online Medical Assistance:** Medical, psychological, nutritional, and other health consultations to comprehensively care for you; **✈️Leisure Travel Benefit:** Discounts on airfare and accommodations, facilitating leisure travel planning and promoting work-life balance; **‍ ‍ ‍ Citizen Company:** Extended maternity and paternity leave, plus a gift for the newborn. ✨ Join our team! ✨ We believe diverse teams are stronger and more innovative. Therefore, all our positions are open to people with disabilities, and we value applicants from diverse identities, backgrounds, and perspectives. You are welcome exactly as you are!