Description
Job Summary:
Provide customer support and service during operations, ensuring cargo compliance through tracking and monitoring, and resolving issues via various communication channels.
Key Highlights:
1. Customer support and service
2. Cargo monitoring and tracking
3. Communication with customers to resolve issues
Responsibilities: Provide customer support and service throughout operations, delivering necessary information and ensuring cargo arrives at its destination in compliance, through cargo tracking and monitoring. Contact customers via phone calls, e\-mails, and WhatsApp to resolve issues and obtain information about goods, aiming to ensure customer satisfaction.
Education: Completed high school or currently pursuing undergraduate studies in Administration or Logistics.
Skills: Customer service and telephone support experience, proficiency in Microsoft Office suite, excellent verbal and written communication skills; strong writing ability, pro\-activity, and good teamwork skills.
Working Hours: 8 AM to 6 PM, Monday to Friday
Benefits: Food Allowance (approx. R$ 600.00/month); Health Insurance; Dental Insurance; Profit Sharing Program (PLR); Life Insurance; Longevity Bonus; Education Assistance; Day Off; partnership with an online store offering discounts (camping gear, personal care items, thermal mugs/bottles, and other products).
Employment Type: Full-time CLT
Benefits:
* Medical assistance
* Dental assistance
* Education assistance
* Profit sharing
* Life insurance
* Food allowance
* Meal allowance
* Transportation allowance
Work Location: On-site