Job Summary: A Customer Service Assistant professional to handle customer service activities, clarify doubts, provide information, and resolve issues in collaboration with other departments. Key Highlights: 1. Handle customers via phone calls, emails, and messages 2. Investigate and resolve issues reported by customers 3. Collaborate with other departments within the company Digital Recruitment Consulting is seeking a Customer Service Assistant in Blumenau. RH Genial is a company specialized in human resources solutions. We offer services ranging from recruitment and selection to HR management consulting. **Responsibilities:** Handle customers via phone calls, e\-mails, and messages, clarifying doubts, providing information, and recording complaints. Investigate and resolve issues reported by customers in coordination with the company's responsible departments. Record information about interactions in the company's systems and monitor solution progress until final resolution. Collaborate with other departments within the company to ensure customer requests are efficiently addressed. Previous experience as a Customer Service Analyst, Customer Service Coordinator, Customer Service Agent, or Customer Service Assistant may indicate alignment with some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Life Insurance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:30\.
João Silva
Indeed · HR
João Silva
Indeed · HR
