Job Summary: We are looking for a talented and collaborative infrastructure professional focused on problem resolution, delivering excellent customer service, supporting the company's knowledge base, and working within a horizontal and participative management structure. Key Highlights: 1. Professional growth in infrastructure and technology. 2. Focus on problem resolution and excellent customer service. 3. Horizontal and participative management with autonomy. At Redix, our team is talented, good-humored, collaborative, and committed to solving problems in practical and innovative ways. We seek people who identify with our horizontal and participative management style, focused on client peace of mind—a unique approach only Redix offers. If you are passionate about infrastructure and technology and wish to grow professionally, this is an excellent development opportunity! This professional focuses on delivering excellent customer service and resolving issues, while also supporting the company’s knowledge base alongside the entire application team. Do you identify with this challenge? Then join our Tchurma! **RESPONSIBILITIES:** Provide Level 1 incident support, responding to requests and resolving issues. Ensure service availability, drive improvements, and guarantee performance of clients’ Linux environments through monitoring incident handling. Create technical articles for the knowledge base. Log all activities in the service desk system. **REQUIREMENTS:** Reside in Blumenau or nearby areas, or be available to relocate. Basic Linux knowledge (troubleshooting, configurations, and script creation/manipulation). Knowledge of TCP/IP networking and firewalls, Apache, DNS, DHCP, Zimbra. **PREFERRED QUALIFICATIONS:** LPIC1 certification or actively preparing for it. Courses in Infrastructure. Basic Windows Server knowledge. **WE OFFER:** Multi-benefit card — no payroll deduction — for groceries or a nice lunch. Health insurance — 100% covered by the company for the employee. Dental insurance — 100% covered by the company for the employee. Life insurance. Semi-annual bonus. Education investment — knowledge is never enough. Childcare assistance for parents. Wellhub for maintaining health and wellness. Horizontal management — here, we do things differently, with collaboration and autonomy for decision-making and project execution. Service anniversary recognition — always rewarding and celebrating tenure. Relaxed work environment. Team-building and integration activities — those enjoyable moments. Massage Day — the most anticipated 15 minutes of every week. Day off — choose when to celebrate your birthday without working. Fresh fruit every day — just help yourself! Relevant conversations — those self-awareness and individual well-being chats.