STORE SUPERVISOR

Description

Job Summary: Supervise and ensure the performance of sales teams, guaranteeing achievement of commercial targets and excellence in customer service, with a focus on employee management and maximizing results. Key Highlights: 1. Leadership of sales teams in the food retail sector 2. Results-oriented mindset, communication, and organizational skills 3. Employee development and motivation About Us GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. Managed by a multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising and ensuring the performance of sales teams, guaranteeing achievement of commercial targets, adherence to operational standards, and excellence in customer service. Directly manages frontline employees, monitoring daily routines, productivity, product presentation, and execution of commercial campaigns. Seeks to maximize sales results, control losses, and foster team development, in alignment with company policies, norms, and values. ACTIVITIES TO BE PERFORMED * Supervise and guide the sales team to ensure courteous, prompt, and effective customer service; * Ensure achievement of sales, margin, and performance indicators targets by analyzing results and developing action plans; * Plan and monitor product replenishment, pricing, and display to ensure standardization and visual appeal of the department; * Ensure compliance with hygiene, safety, and operational best practices; * Control losses and stockouts, implementing corrective actions and optimizing utilization where necessary; * Monitor and manage work schedules, overtime banks, days off, vacations, and other administrative team routines; * Promote employee development and motivation through guidance, feedback, and technical training; * Ensure products are always available, well-organized, and accurately priced; * Support the store manager in executing promotional campaigns and initiatives; * Participate in inventory counts and ensure data accuracy; * Encourage teamwork and cooperation among employees, fostering a productive and respectful work environment. Requirements **Experience (in the field):** Leadership roles in food retail or sales areas. **Academic qualification:** Completed high school education (technical or undergraduate degree in Business Administration, Commercial Management, or related fields is desirable). **Specific knowledge:** Team management, sales techniques, performance indicator monitoring, shelf replenishment and store layout, inventory management. Leadership profile, strong communication skills, organizational ability, results orientation, and customer focus. **Additional information:** **Work location:** R. Francisco Vahldieck, 1881 \- Fortaleza, Blumenau \- SC **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Shopping Discount Program (Group Stores) Life Insurance Attendance Bonus * Position open to candidates with disabilities (PCD)