Job Summary: Join us to solve problems and develop solutions in a dynamic, collaborative, and growing environment—adding value and gaining valuable experience in support. Key Highlights: 1. Opportunity to leave your mark and gain recognition 2. Work with cutting-edge technologies in a dynamic environment 3. Rapid growth with much still to be structured, created, and tested If you're passionate about solving problems and developing solutions—and want to work with cutting-edge technologies in a dynamic environment—this role is for you! We are a company delivering outstanding results, growing rapidly, and still have much to structure, create, test, adapt, and expand—a great opportunity to apply your knowledge, earn significant recognition, leave your mark on our story (and a strong one on your resume). We aim for ambitious results in the coming years, and achieving them depends solely on us—working together and closely. Working in support is an excellent opportunity to add value to the business and gain broad experience. You’ll learn extensively about our product, customer needs, how other departments operate, and SaaS-type software in general. You’ll help our customers achieve better outcomes through optimal use of our product! We are a company of innovative, creative, and diverse people—so we warmly welcome you and your diversity. All our positions are inclusive and open to people with disabilities (PwD) **What will you do daily?** * Chat and email support; * Active phone support; * Reactive phone support; * Supplier relationship management; * Supplier relationship management (critical issue resolution); * Friendly, clear, and solution-focused communication with other teams; * Customer follow-up, timely updates, and end-to-end problem resolution; * Recommend process improvements or modifications for the team; * Recommend product improvements or modifications; * Maintain a managerial view of key metrics and suggest actions; * Accurate ticket classification (category and urgency). **✔️ What do you need to know?** * Independently handle user requests of low-to-moderate complexity; * Analyze and investigate simple data inconsistencies; * Execute basic SQL queries with simple JOINs and ORDER BY clauses; * Understand relationships between database tables; * Log tickets with thorough technical documentation; * Escalate to Level 2 with full context, evidence, and validations performed; * Support basic integration validations; * Maintain a sense of urgency and focus on resolution; * Currently pursuing a bachelor’s degree (no specific field required—as long as you identify with the corporate world, business, customer service, and genuinely enjoy interacting with people).
João Silva
Indeed · HR
João Silva
Indeed · HR
