IT Technical Assistant

Description

Job Summary: Solution Ports is seeking an Office Assistant to support administrative routines, customer service, and field teams. Key Highlights: 1. Administrative support and customer service 2. Field team support and supervision 3. Customer information organization and management Solution Ports is seeking an Office Assistant to support administrative routines, customer service, and field teams. Main Responsibilities: * Remote customer support * Field team support and supervision * Customer service via email, phone, and WhatsApp * Organization and creation of customer information lists * Preparation of customer equipment records * Assistance in creating reports, descriptions, technical assessments, and service schedules * Customer service and support to field teams, assisting in resolving inquiries * Presentation and monitoring of service schedules and team integration * Creation of priority lists and scheduling grids for field teams * Directing field teams to scheduled services and activities * Monitoring and tracking field team performance * Authorizing field teams for service assignments and analyzing execution time per service Desired Qualifications: * Strong communication and organizational skills * Proficiency with digital tools and spreadsheets * Proactivity and ability to resolve daily tasks * Ability to work effectively in a team Working Hours: Monday to Friday: 08:00 to 12:00 | 13:30 to 18:00 Saturday: 08:00 to 12:00 Employment Type: Full-time CLT Salary: R$1.621,00 - R$1.900,00 per month Benefits: * Company-provided mobile phone * Life insurance * Meal allowance * Transportation allowance Work Location: On-site