IT Assistant

Description

Job Summary: We are seeking an IT Assistant to provide technical support to users, assist in incident resolution, and manage IT infrastructure, ensuring business continuity. Key Highlights: 1. End-user technical support (remote and on-site) 2. Installation and configuration of hardware and software 3. Support for maintenance and organization of IT asset inventory **JOYn RH** is a recruitment consulting firm specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the Role:** We are looking for **an IT Assistant** to deliver technical support to end-users within our client's company, contributing to the smooth operation of technological resources and IT infrastructure. This professional will be responsible for assisting in resolving technical incidents, installing and configuring hardware and software, and supporting the organization and control of technology assets—ensuring operational continuity and high-quality internal service delivery. **Responsibilities:** * Provide technical support to company users (remote and/or on-site); * Perform initial installation and configuration of computers, software, and peripherals; * Log, track, and resolve support tickets; * Assist in preventive and corrective equipment maintenance; * Support control and organization of IT equipment inventory; * Contribute to documentation of departmental procedures and activities; * Support the IT team in implementing information security best practices. Requirements: * Currently pursuing or having completed a technical or undergraduate degree in Information Systems, Computer Science, Networking, or related fields; * Proficiency in Windows 10/11 and Microsoft Office suite; * Basic networking knowledge (TCP/IP, DHCP, DNS); * Fundamental knowledge of computer and peripheral maintenance; * Prior experience in technical support, Help Desk, or Service Desk roles; * Familiarity with Active Directory (password resets, account unlocks, group membership); * Basic understanding of information security; * Experience managing IT equipment inventory. Benefits Environment and Well-being Monthly birthday celebrations Internal marketing initiatives Relaxed environment with no dress code Fresh fruits replenished weekly Fully stocked fridge with coconut water, soft drinks, alcoholic and non-alcoholic beverages Available coffee machine offering traditional and specialty coffees B.blend machine featuring a variety of beverages (sparkling water, coffees, teas, soft drinks, juices, hot chocolates, and energy drinks) Weekly Happy Hour every Friday starting at 5:00 PM, fostering team integration ️ Food and Transportation Meal Allowance (Caju): R$ 36.14 per day Transportation Benefit (Blumob) or Fuel Allowance (Caju): R$ 11.00 per day Important: Meal and transportation/fuel benefits are non-taxable and do not incur payroll deductions Health and Quality of Life SESC Health Plan: access to gyms, cultural activities, leisure, courses, workshops, medical and dental care Gym partnership offering special discounts Discounted online therapy sessions with partner psychologist Growth and Development Career development plan with advancement opportunities Education Assistance: 50% cost coverage Access to e-learning platforms for professional development