Implementation Leader

Description

Job Summary: Implementation Leader to manage the team responsible for system implementations, ensuring quality, adherence to deadlines, and a positive customer experience, with interfaces to Sales and Support. Key Highlights: 1. Lead the implementation team at an established technology company 2. Strategic position directly tied to customer success in post-sales 3. Serve as a support point in critical situations with customers An established technology company is seeking an Implementation Leader to oversee the team responsible for implementing its commercialized systems. This role is strategic and directly linked to customer success in post-sales. The professional will not perform technical implementation directly but will be responsible for leading the implementation team, ensuring delivery quality, managing schedules, and monitoring area KPIs. The position requires strong collaboration with Sales and Support teams. **Key Responsibilities** * Lead the implementation team * Ensure implementations are executed with quality, on schedule, and delivering a positive customer experience * Monitor team schedules and workload * Serve as a support point in critical situations with customers * Monitor KPIs and team performance * Collaborate closely with Sales and Customer Support/Support teams * Support process organization and continuous improvement Requirements: * Proven experience in people management * Experience in system implementation, onboarding, technical support, or related areas * Strategic, analytical, and organized mindset * Ability to handle pressure and high-volume workloads * Strong communication skills and client relationship capabilities * Experience in technology or software environments **Preferred Qualifications** * Experience with systems focused on accounting, tax, or payroll domains * Degree in Business Administration, Accounting, or Project Management Benefits: * Meal Allowance: R$ 1\.166,00 * Cost-of-living allowance: R$ 350,00 * Health insurance * Dental insurance * Corporate market access * On-site cafeteria * Partnerships and discounts