IT Technician

Description

Job Summary: Solution Ports is seeking an Office Assistant to support administrative routines, customer service, and field teams. Key Highlights: 1. Administrative support and customer service 2. Field team support and monitoring 3. Report organization and preparation Solution Ports is seeking an Office Assistant to support administrative routines, customer service, and field teams. Main Responsibilities: * Remote customer support * Field team support and monitoring * Customer service via email, phone, and WhatsApp * Organization and creation of customer information lists * Preparation of customer equipment memoranda * Support in creating reports, descriptions, technical assessments, and service schedules * Customer service and support for field teams, assisting in resolving queries * Presentation and monitoring of service schedules and team integration * Creation of priority lists and organization of team group schedules * Directing field teams to scheduled services and activities * Performance assessment and monitoring of the field team * Authorizing field teams to perform services and analyzing execution time per service Desired Qualifications: * Strong communication and organizational skills * Proficiency with digital tools and spreadsheets * Proactivity and ability to resolve day-to-day tasks * Ability to work effectively in a team Working Hours: Monday to Friday: 08:00 to 12:00 | 13:30 to 18:00 Saturday: 08:00 to 12:00 Employment Type: Full-time CLT Salary: R$1.621,00 - R$1.900,00 per month Benefits: * Company-provided mobile phone * Life insurance * Meal allowance * Transportation allowance Work Location: On-site