Description
Job Summary:
Responsible for network monitoring, incident analysis and resolution, remote technical support, and ticket tracking, ensuring network service stability and performance.
Key Highlights:
1. Direct involvement in ensuring network service stability and performance.
2. Network monitoring (OLT, Switches, Routers, and Links).
3. Remote technical support and troubleshooting.
Responsible for network monitoring, incident analysis and resolution, remote technical support, and ticket tracking with carriers and vendors. Direct involvement in ensuring network service stability and performance.
Main Responsibilities:
Network monitoring (OLT, Switches, Routers, and Links)
Remote technical support and troubleshooting
L2 and L3 fault analysis
Ticket logging and tracking
Support for field and engineering teams
Requirements:
TCP/IP networking knowledge
Understanding of VLAN, PPPoE, DHCP, and DNS
Experience with Internet Service Providers is a plus
Strong communication and organizational skills
Compensation: R$2.550,00 - R$3.125,78 per month
Benefits:
* Fuel allowance
* Internet allowance
* Meal voucher
* Food allowance
Work Location: On-site