Here at Indecx, opportunities are for everyone! We want you to be the best version of yourself and feel great where you are. We value differences and foster an environment where everyone is more than welcome—therefore, we actively seek diversity in gender identity, race and ethnicity, sexual orientation, background, people with disabilities, and other forms of diversity, because we understand that TOGETHER we build Indecx, our way. As a BI Analyst, you will be responsible for extracting, analyzing, and transforming raw data into valuable insights to support strategic decision-making and drive business growth. If you’re passionate about data analysis, possess a sharp analytical mindset, and wish to join a dynamic team, this role could be perfect for you! **ATTENTION**: **ON-SITE in CAMPINAS/SP!** **Responsibilities and duties** * Creation and updating of operational and strategic reports in Power BI and Excel; * Development of interactive dashboards and executive dashboards for KPI monitoring; * Data cleaning, modeling, and integration from multiple sources; * Technical and analytical support to business areas in interpreting and applying information; * Ensuring data quality, consistency, and accuracy used in analyses; * Monitoring of operational indicators, goals, and results, ensuring effective tracking of objectives related to the customer journey; * Ad hoc analytical support and development of customized KPIs tailored to the needs of various departments (customer service, after-sales, operations, etc.); * Organization and presentation of strategic information to internal teams and leadership, ensuring clarity, objectivity, and high-quality data delivery; * Validation of consistency and integrity of data used in reports, with special attention to dashboard accuracy and information sources. **Requirements and qualifications** * Completed Bachelor’s degree; * Intermediate Microsoft Access; * Advanced Microsoft Excel; * Advanced Power BI; * Basic understanding of databases; * Proficiency in Tableau or similar tools, with ability to transform data into actionable insights; * Prior experience in data analysis and report development, preferably in areas related to customer experience, operations, or customer service. **Preferred qualifications:** * Intermediate SQL; * Intermediate Python; * Intermediate programming logic; * Intermediate relational database logic; * Intermediate Agile methodologies (Scrum, Kanban, etc.); * Intermediate collaboration tools (Trello, Asana, Notion, etc.); **Additional information** Our employees embody our purpose: they understand that our customers’ success is our success. We offer a relaxed, fully collaborative, fast-paced, and challenging environment aimed at delivering results and providing the best possible experience for our customers—building a successful journey together. We believe in taking ownership—here, you shape your career your way and grow alongside Indecx. Accordingly, we offer the following benefits: * Meal Allowance or Food Voucher; * Transportation Voucher; * Health Insurance; * Scholarship Program; * Profit Sharing and Results Participation; * SESC Membership; * Childcare Assistance; * Life Insurance; * TotalPass. #### **About INDECX** **INDECX** is a leader in **real-time customer experience monitoring**, with over **15 years of experience**, presence in more than 30 countries, and international certifications in Quality, Market Research, and Information Security. Recently, **we joined forces with Track**, combining expertise, technologies, and talent. Through this partnership, **we became the largest customer experience monitoring company in Latin America**, further strengthening our ability to generate insights, value, and results for our clients. We are expanding rapidly and seeking professionals who want to build innovative solutions in customer satisfaction research, technology, and data intelligence—working on projects that directly impact consumer loyalty and experience. #### **Why work at INDECX?** * Collaborative, dynamic, and innovative environment * Challenging projects using cutting-edge technology * Real opportunities for professional growth and development **Join INDECX and be part of this transformation redefining the future of customer experience across Latin America!**