Relationship Assistant

Description

Job Summary: Cantu INC is seeking a Relationship Assistant to provide support and resolve customer requests, identifying issues to improve processes. Key Highlights: 1. Customer support and guidance regarding complaints and requests. 2. Problem identification and pursuit of effective solutions. 3. Opportunity to transform the tire market. Cantu INC is seeking a **Relationship Assistant** in **Itajaí/SC.** Answer "yes" or "no" to the questions below to see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I an ally, collaborating for the group’s success? If you answered “yes” to most of these questions, we want you to help transform the tire market with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Provide support for customer complaints, guiding them on applicable procedures; * Review incidents reported by logistics regarding undelivered products; * Execute internal processes to fulfill customer requests; * Contact customers to inform them of the status of orders, requests, complaints, and other necessary matters; * Identify problems and highlight them to achieve resolution and process improvements within the department. **Requirements and Qualifications** * Completed High School education; * Intermediate proficiency in Microsoft Office Suite; * Strong written and verbal communication skills, and text comprehension; * Adaptability to change; * Interpersonal relationship skills; * Problem-solving ability: capable of analyzing situations and finding quick, effective solutions; * Typing speed and system navigation agility; * Multitasking: able to handle multiple demands simultaneously without compromising service quality; * Familiarity with customer service tools: experience with CRM (Customer Relationship Management) platforms, online chat, WhatsApp, email, and social media. **Additional Information** **Working Hours:** Monday to Friday, schedule to be determined. * **At Cantu INC, you’ll have access to these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation allowance; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-company English classes (subject to policy); * Education assistance (subject to policy); * Expertires (our training platform); * New Value (corporate benefits club); * “Refer a Friend” program; * Laboral; * “Talk to Me” program (psychological support); * Zenklub platform – emotional health and well-being care; * Partnership with Petlove – pet benefits; PPR (according to policy – requires at least 6 months of employment in the year of PPR payment). * **Inclusive position also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions—guiding buyers and supporting sellers. One of the largest tire distributors in the country, present in 23 states with over 60 branches and 5 distribution centers, plus a pioneering e-commerce platform for tires. We love challenges—and, of course, speed. We plan, execute, correct, and deliver results without delay. Challenged by the future, we constantly seek trends and innovative solutions to simplify our customers’ lives. After all, they are the reason our business exists. Our purpose is to open paths for people and businesses, watching everyone grow alongside us—including you! If you’re restless, passionate about challenges and technology like we are, then this is the right place to begin or advance your professional journey. \#LetsBuildTheFuture?