Description
Job Summary:
Responsible for customer service through various channels, handling support tickets, supporting representatives, and contributing to the continuous improvement of after-sales processes.
Key Highlights:
1. Customer service and after-sales support
2. Technical assistance and warranty follow-up
3. Analysis of customer satisfaction indicators
Responsible for customer service via phone, e-mail, or system, recording support requests and inquiries.
* Provide customer service;
* Monitor technical assistance tickets until resolution;
* Send documents and track parts and warranties;
* Support sales representatives on after-sales-related requests;
* Analyze customer satisfaction indicators;
* Contribute to the continuous improvement of after-sales processes.
**Requirements**
* Completed high school or currently pursuing a degree in Business Administration or related fields;
* Experience in commercial areas;
* Mechanical knowledge;
* Excel proficiency;
* Familiarity with CSW and Telecontrol systems is desirable.
**Benefits**
* Health insurance
* Dental insurance
* Utilcard benefit card
* Meal allowance
* Profit-sharing program
* Day-off
* Recreational activities
If you identify with this opportunity, join our team!!