Rojemac Group Caieiras \- SP 1 position Not informed Eligible for PCD Full\-time CLT On\-site At the **Rojemac Group**, here, all people are valued and welcome. What truly unites us is our commitment to challenges, our collaborative spirit, and our passion for living our culture. We are committed to positively impacting the lives of millions of Brazilians, and we count on you to be part of this mission. We are seeking a **Customer Experience Assistant** to handle customer requests across multiple digital channels, update registrations, monitor sales orders—including payment deadlines, product prices, and discounts—and build customer relationships to understand their needs, clarify doubts, and resolve complaints. **Responsibilities:** * Respond to customer requests via various digital channels (WhatsApp, Chat, Email, Reclame Aqui), mediating demands such as returns and exchanges, financial issues, among others; * Possess knowledge of documentation required for successful collections (Return Invoice, taxes, tax calculations), advising customers on necessary documentation adjustments to avoid problems during goods collection; * Maintain good relationships and interface with internal company departments (Sales, Tax, Finance, Logistics), requesting and monitoring solutions that meet customer needs; * Monitor return deadlines for goods, as established between carriers and customers; * Update and populate departmental reports; * Dispatch orders via Correios; * Analyze complaints and incidents related to deviations from standard procedures; * Handle end\-consumer complaints registered on Reclame Aqui and other media; * Ensure proper care of equipment and materials provided by the company for performing job functions. * Collaborate with the Quality Management System, issue and respond to non\-conformities, and develop preventive and corrective action plans for non\-conformities relevant to your area of responsibility. **Requirements:** * Completed high school education. * Excellent oral and written communication skills. * Prior experience in similar roles, with knowledge of customer service practices, digital channels, and relationship and interface with internal company departments. **What we offer:** * Food Allowance; * On\-site meal; * Medical assistance; * Dental plan through voluntary enrollment, per employee’s choice; * Commuter bus (availability subject to verification); * Transportation voucher; * Parking; * Payroll\-deducted loan; * Life insurance; * SESC agreement; * Discount on company products; * Pharmacy agreement; * Total Pass; * Corporate University; Thinking about your career? Here, we have an Internal Recruitment Program, our Evaluation Cycle, feedback routines, and follow\-up on your development plan. If you possess the skills and experience required for this position, apply now! We’re eager to meet you!!! Liked it? Apply for the position!**Location** --------------- Rua Ádamo Zambelli, Calcárea, Caieiras \- SP, Brazil, 07723\-000