Job Summary: We are seeking proactive, organized, and process-oriented professionals to join our Customer Service team, focused on understanding customer needs and delivering agile solutions. Key Highlights: 1. Customer-centric approach and process quality. 2. Opportunity for professional development at a market-leading company in the air conditioning sector. 3. A culture that values meritocracy and acting like an owner. We believe in and invest in developing our people—so come and TransformAR your future! We are looking for professionals to join our Customer Service team. If you are proactive, organized, and process-oriented, this opportunity is for you! **Responsibilities and Duties** In general, you will: Understand customer needs and assist them by addressing questions and resolving issues related to their purchase, product, or installation—ensuring satisfaction and agility throughout the process, thereby preventing future complaints and meeting expectations in full alignment with the Consumer Protection Code. Your typical day here will include: * Strictly adhering to company policies and internal processes; * Receiving customer inquiries through the company’s available communication channels, analyzing them, and routing them appropriately; * Providing empathetic service, prioritizing customer satisfaction and process quality; * Conducting database searches to review customer history, enabling faster service delivery and identifying opportunities; * Ensuring customers fully understand all information provided throughout the entire service process; * Performing follow-ups with customers regarding the status of their service requests; * Handling complaints submitted via Reclame Aqui, Legal Department, and Social Media, seeking resolutions aligned with the Consumer Protection Code; * Meeting established deadlines; * Managing the customer bonus process, applying current policies; * Coordinating with third parties (e.g., carriers, manufacturers, technicians) regarding customer service matters; * Negotiating with service providers to ensure high-quality service delivery and compliance with the company’s budgetary policy; * Performing other duties within the department as needed and based on expertise. **Requirements and Qualifications** You are a good fit if you: * Have completed high school; * Have experience in customer service with a focus on problem resolution and continuous improvement; * Possess basic Excel skills; * Hold or are pursuing a bachelor’s degree in Administration, Accounting, Engineering, Psychology, or related fields (preferred). **Additional Information** Working hours: Monday to Friday, from 07:42–12:00 and 13:30–18:00; Work model: On-site (Araçatuba); Employment type: CLT. Benefits: * Meal allowance * Annual Profit-Sharing Program (PPR) * UNIMED Health Plan – Co-payment **Our Story** We work with people who can transform actions into results. With over 35 years in the air conditioning industry, CentralAr.com is the market leader and benchmark in e-commerce sales within this segment. Driven by innovation, excellence, and commitment to our customers, we know that achieving these goals is only possible through continuous investment in our people’s development. Our purpose is to be a benchmark in digital retail, offering products that enhance everyday life and experiences that build trust, comfort, and satisfaction. **DREAM** To be a benchmark in digital retail, offering consumers products that contribute to a better day. **PEOPLE** We work with individuals capable of transforming actions into tangible results. We believe in and invest in developing our people, preparing them for higher and more challenging roles. We sponsor our executives to become future entrepreneurs. **CULTURE** We act like owners and embrace constructive dissatisfaction. We believe simplicity makes us faster and more efficient. We strive to achieve more with less—we are “scissors-handed,” rejecting expenses that do not directly contribute to results. We know of no clearer or fairer model than meritocracy. We offer equal opportunities to all and recognize individuals solely based on their delivered results.
João Silva
Indeed · HR
João Silva
Indeed · HR
