Implementation Analyst / Onboarding

Description

Job Summary: We are seeking an Implementation Analyst / Onboarding to guide clients through the implementation of our AI solutions, ensuring efficient adoption and an excellent initial experience. Key Highlights: 1. Direct involvement with cutting-edge Artificial Intelligence technology 2. Continuous career growth within the company 3. A collaborative, technical, and results-oriented environment We are a technology company specializing in Artificial Intelligence applied to customer service automation. We develop modern, scalable, and impact-driven SaaS products used by mid-to-large enterprises in Brazil and abroad. Our focus is to build efficient solutions that enhance customer experience and operational performance. We are looking for an **Implementation Analyst / Onboarding** to guide clients through the implementation of our solutions and ensure efficient adoption. Responsibilities Lead the implementation process of AI solutions Monitor implementation schedules and milestones Train clients and advise on best practices for usage Ensure a seamless experience during the client's onboarding journey Serve as the liaison between clients and internal teams ✅ Requirements Strong organizational and project management skills Ability to interact effectively with clients and deliver training sessions Analytical mindset and hands-on approach * Preferred Qualifications Experience in digital customer service Familiarity with tools such as Zendesk, Freshdesk, and others What We Offer Remote work, with monthly in-person meetings at the office Continuous career growth within the company Direct involvement with cutting-edge Artificial Intelligence technology A collaborative, technical, and results-oriented environment Close involvement in product decisions and accelerated growth Minimum Education: High School Diploma (Secondary Education) * 15 days of paid vacation; * Remote work allowance of R$120/month;