IT Support Analyst

Description

Job Summary: Responsible for providing technical support to users, ensuring the proper operation of systems, equipment, and IT infrastructure, identifying and resolving issues, and performing maintenance of technological environments. Key Highlights: 1. User and IT infrastructure technical support 2. Hardware, software, and network problem diagnosis and resolution 3. Preventive and corrective maintenance of equipment **General Description:** Responsible for providing technical support to users, ensuring the proper operation of systems, equipment, and IT infrastructure. Identifies and resolves issues, installs software, and maintains technological environments. **Key Responsibilities:** * Respond to technical support requests (on-site and remote); * Diagnose and resolve hardware, software, and network problems; * Install, configure, and update operating systems and applications; * Manage user accounts, access rights, and permissions; * Monitor IT systems and infrastructure; * Document support interactions and technical procedures; * Perform preventive and corrective maintenance of equipment; * Support the implementation of IT improvements and projects; * Ensure information security and adherence to best practices in technology resource usage. **Requirements:** * Degree in Information Technology, Information Systems, Computer Science, or related fields; * Knowledge of operating systems (Windows, Linux); * Familiarity with networking concepts (TCP/IP, DNS, DHCP); * Experience with technical support and help desk tools; * Proficiency in Microsoft Office suite and corporate software; * Strong communication skills and user-facing service ability. ***Notes:*** * Fully on-site position in FLORIANÓPOLIS\-SC * Monday to Thursday: 12:00 PM to 10:00 PM; Friday: 12:00 PM to 9:00 PM ***For Daily Use:*** * Transportation allowance * Meal allowance * Family, Health, and Well-being benefits ***Family, Health, and Well-being:*** * Dental plan * Birthday day off * Discounts at university-affiliated clinics * TotalPass (partnership with fitness centers)