Customer Support Assistant (On-site)

Description

Job Summary: We are seeking a diligent Customer Support Assistant with excellent communication skills to make every customer feel unique—identifying needs and recommending solutions. Key Highlights: 1. Focus on personalized customer service 2. Opportunity to propose solutions and improvements 3. Dynamic and proactive environment for problem resolution We seek attentive professionals with outstanding communication skills. As our Customer Support Assistant, you will be responsible for making each customer feel unique and welcome. You will help us identify each customer’s needs, present and answer questions about our services, recommend solutions, and identify and create business opportunities. Ready for the challenge? Then join our team! **Responsibilities and Duties** * Provide support to platform users; * Present solutions and improvements to users; * Assist users via remote access; * Analyze system usage data to generate reports; * Propose solutions for identified patterns/issues; * Act proactively and dynamically to resolve problems. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree; * Prior experience in customer service; * Basic computer literacy; * Strong verbal and written communication skills; * Ability to work effectively in a team; * Adaptable mindset suited to change and challenges. **Additional Information** Benefits Meal Allowance or Food Voucher of BRL 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly premium fully covered by the company); Uniodonto Dental Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health Promotion Program offering medical, pediatric, and psychological care; Be Generous Project — nutritional supplementation for employees during pregnancy; Partnerships with universities, language schools, and early childhood education institutions; Education Assistance Scholarship covering up to 50% of course tuition. Working Hours: Monday to Friday, from 09:36 to 19:00; Saturdays on rotating schedule, from 09:00 to 13:00. The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, wellness, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also strive to become your best self every day, join us!