Job Summary: We are seeking a Customer Experience (CX) Assistant to map, optimize, and elevate the customer journey, ensuring a seamless and high-value experience. Key Highlights: 1. Support the creation and maintenance of strategic CX materials 2. Actively collaborate in detailed customer journey mapping 3. Contribute to customer engagement, growth, and retention initiatives **About the Company** Hello! We are MK Empresas, and accounting is our vocation. Through financial solutions, corporate planning, and human and organizational development, we support companies—especially in the technology sector—on their path to success! **The Challenge**: We are looking for a Customer Experience (CX) Assistant to help us map, optimize, and elevate every touchpoint across our customers’ journey, ensuring they enjoy a seamless, proactive, and high-value experience. If you are passionate about understanding people, organizing processes, and contributing to the creation of memorable journeys, this role is for you! Key Responsibilities: * Support the creation and maintenance of strategic CX materials, such as journey maps, service blueprints, optimized customer-facing process flows, and internal guidelines to ensure experience consistency. * Actively collaborate in detailed customer journey mapping (Customer Journey Mapping), identifying touchpoints, moments of truth, and improvement opportunities across all stages of the lifecycle. * Support the collection and organization of customer feedback and insights (including service requests and support interactions), transforming\-them into actionable information for continuous journey improvement. * Contribute to customer engagement, growth, and retention initiatives, assisting in the implementation of actions that strengthen relationships and loyalty. * Assist in managing satisfaction surveys (NPS and other CX metrics), from survey deployment and response collection through data consolidation and supporting communication of results to teams. * Support execution of MK Empresas’ Customer Experience (CX) methodology, ensuring adherence to defined standards and processes. * Support organization of information, documents, and controls using Google Drive, Google Docs, and Google Sheets. * Collaborate to gain an in-depth understanding of internal and external business workflows, identifying bottlenecks and proposing improvements that positively impact customer experience. **Required Knowledge and Skills:** * Impeccable organization and attention to detail. * Excellent written and verbal communication skills. * Ability to rigorously follow processes and methodologies. * Logical reasoning and genuine interest in understanding how the business operates. * Passion for understanding customers and their needs. * Proficiency in working with digital documents and controls. * Collaborative, proactive, and continuous-improvement-oriented mindset. * Systemic thinking and curiosity to optimize processes. **Education:** * Currently pursuing or completed undergraduate degree in Business Administration, Management Processes, Marketing, Communications, Human Resource Management, or related fields. **Tools:** * Proficiency in Google Suite (Drive, Docs, Sheets, Slides). * Familiarity with internal communication and organization tools. **Position Level:** This is an operational and tactical support position, ideal for individuals seeking to grow within the Customer Experience field by actively contributing to project and process execution under leadership guidance. Employment Type: Full-time CLT Compensation: Starting at R$2\.650,73 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site