Senior Process Analyst

Description

Job Summary: Join the Portobello Shop team and design your next career step—transforming spaces and emotionally engaging people with passion for retail, design, and technology. Key Highlights: 1. Join a globally recognized brand in innovation and design 2. Design your next career step in an agile and dynamic environment 3. Work with purpose to transform spaces and emotionally engage people So, join the **Portobello Shop** team—a global benchmark in innovation and design of comprehensive surfacing solutions. We are Brazil’s largest specialized retail network, driven since 1998 by our purpose: transforming spaces and emotionally engaging people. Here, you design your next career step within an **agile and dynamic environment**. If you’re also passionate about retail, design, and technology—motivated by outstanding delivery and guided by customer satisfaction—this is where you belong. Join us in shaping the future of design at Portobello Shop! **Responsibilities and Duties** * Map, design, and update processes across partner departments, ensuring end-to-end visibility and proper documentation. * Identify improvement opportunities through process analysis, data, KPIs, and departmental feedback. * Conduct diagnostics and facilitate continuous improvement workshops focused on efficiency gains, quality enhancement, or improved experience. * Support process simplification and automation initiatives in collaboration with technical and operational departments. * Partner with departments to prioritize and implement improvements, tracking results and sustainability. * Support development and evolution of process policies, workflows, and governance. * Collaborate with diverse teams and stakeholders to build integrated, business-aligned solutions. **Requirements and Qualifications** * Prior experience in process mapping and redesign * Experience with continuous improvement projects or initiatives (e.g., Lean, Kaizen, PDCA) * Critical analytical skills, clear communication, and collaborative work style * Proficiency with mapping tools (e.g., Bizagi, Lucidchart, Miro, Visio) * Desired: Knowledge of performance indicators (KPIs), change management, and process automation **Additional Information** **What We Offer Portobello Lovers:** * Life insurance * Medical and dental assistance * Meal allowance * Wellhub * Profit and Results Sharing Program * Pharmacy reimbursement * Discount network — partnerships with various institutions * Discount on Portobello products * Vacation bonus * Assistance for dependents with disabilities (PCD) * Aprende Shop — Online learning platform with content and training * Opportunity to be part of a market-leading company * Ongoing knowledge exchange with industry experts **Work Location:** Florianópolis We look forward to your application to become **\#portobellolover** *All our positions are also open to people with disabilities.* **SINCE 1998, WE’VE GROWN WITH ONE PURPOSE: TRANSFORM SPACES AND EMOTIONALLY ENGAGE PEOPLE** We are Portobello Shop, the retail brand of the Portobello Group. With over 160 stores, we lead in innovation and design of comprehensive surfacing solutions in Brazil—and beyond: together, we are a global reference in the industry. Our mantra—“**We live retail, delight customers, and are driven by data**”—keeps us moving amid challenges and opportunities. This is how we shape the future of design: offering a free space where our teams make a real difference. United by the desire to emotionally engage, **we bet on diversity—of people, ideas, and cultures—to create with excellence while growing together.** So, if you’re passionate about design, innovation, and technology—motivated by outstanding delivery and guided by customer satisfaction—this is where you belong. Here, you design your next career step. \#PortobelloShop \#PortobelloLover \#FuturodoDesign