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Our mission is to develop not only businesses but also people and the cities where we operate, delivering a new standard of quality and creating extraordinary experiences for passengers and visitors.**\n\n **Your Career at Zurich Airport Brasil:**\n\n**At Zurich Airport Brasil airports, you will have the opportunity to be the protagonist of your career.**\n\n**We are a team passionate about the magic of aviation—making a difference, acting with respect and empathy, and committed to our business as if it were our own.**\n\n**We are also passionate about quality—and here, you will work alongside highly skilled and business-engaged professionals who will offer you daily challenges within a safe, inspiring, and extraordinary work environment.**\n\n**We are seeking new crew members ready to board this flight with us—to jointly build Brazil’s most admired, efficient, and surprising airports.**\n\n**If you wish to write a success story with us, we invite you to board with us toward the future.**\n\n**\\#WeAreZurichAirportBrasil**\n\n **Responsibilities and Duties** **You will be responsible for:**\n\n \n\nProviding support for the company’s contract management, ensuring accurate contract registration, monitoring, and execution, as well as compliance with deadlines and associated financial obligations;\n\n\nRegistering contracts in internal systems;\n\n\nUpdating contractual information in accordance with amendments or changes;\n\n\nRecording and monitoring progress measurements and payment requests in internal systems;\n\n\nOrganizing and maintaining the digital contract archive;\n\n\nRequesting payment actions in accordance with contractual clauses;\n\n\nMonitoring invoice entries related to payments;\n\n\nResponding to audit requests and providing requested documents and information;\n\n\nSupporting interfaces with internal and external departments (e.g., procurement, finance, suppliers, legal, engineering);\n\n\nPreparing presentations—as requested—using Office Suite tools such as Excel and PowerPoint, or other technological means;\n\n\nOrganizing, controlling, and maintaining departmental document files;\n\n\nPerforming other duties compatible with the position and professional background.\n\n **Requirements and Qualifications** **Required qualifications:**\n\n \n\nCompleted High School Education\n\n\nExperience in administrative routines\n\n\nExperience with payment systems (PROTHEUS preferred)\n\n\nBasic knowledge of credit analysis and Excel\n\n **Working Hours:** Administrative\n\n**Work Model:** Hybrid\n\n**Work Location:** Florianópolis/SC\n\n **Board with us toward the future!**\n\n **Additional Information** **Our benefits include:**\n\n\nProfit and Results Sharing Program\n\n\nMedical and Dental Plans\n\n\nWellhub\n\n\nLife Insurance\n\n\nPrivate Pension Plan\n\n\nMeal or Food Allowance\n\n\nTransportation Allowance or Parking Benefit\n\n\n180-day Maternity Leave\n\n\n20-day Paternity Leave\n\n\nHybrid Work Model\n\n\nBirthday Day Off\n\n **ZURICH AIRPORT BRASIL BELIEVES IN PEOPLE’S DEVELOPMENT AND THEIR LEADERSHIP**\n\n\nWe offer employees opportunities to take on responsibilities and work in the exciting environments of the airports in Florianópolis, Vitória, Macaé, and Natal. 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That’s how we began 49 years ago, and that’s exactly what we continue doing every day.\n\n\nIf you seek a dynamic environment full of opportunities where your work makes a real difference, it makes perfect sense for you to embrace our purpose of \"delighting people democratically and accessibly\" alongside us.\n\n **Our way of being**\n\nWe Make It Happen \\| Protagonists \\| Accelerated \\| Collaborative \\| Grounded Optimists\n\n **Our values**\n\nDelight \\| Bold Innovation \\| Collaboration \\| Commitment to Results \\| Transparency\n\n **\\#JoinSTZ \\#JoinOuze—and let’s grow together!**\n\n **Responsibilities and duties** **Your main activities will be:**\n\n \n\n* Serving customers and non-customers through the company’s available relationship channels (phone, chat, WhatsApp, email, “Contact Us,” etc.);\n* Identifying the customer / non-customer—assessing their contact history;\n* Conducting appropriate inquiry into the reason for contact to deliver proper service;\n* Recording the interaction—including the request and resolution provided;\n* Alerting management to any process anomalies identified;\n* Ensuring service quality and delight, clarifying all customer questions and fulfilling requests in accordance with company policies;\n* Analyzing customer inquiries to explain company processes, performing required procedures per company policies and customer-specific characteristics;\n* Adhering to your scheduled work hours and intraday breaks as defined by leadership for the current month;\n* Following guidelines provided by supervisors and area analysts;\n* Safeguarding internal company processes.\n\n \n\n**Requirements and qualifications** **We’d love it if you have the following experience:**\n\n \n\n* Completed high school or currently pursuing higher education;\n* Desired experience in contact center service, e-commerce, and telephone support;\n* Proficiency in Word, Excel, and internet usage.\n\n \n\n**Additional information** \n\nImportant details you should know:\n\n **Where will I work?**\n\n\nPalhoça/SC\n\n **What is the work modality?**\n\n\nOn-site\n\n **What are my working hours?**\n\n\n6-hour daily shifts, rotating 6 days on / 1 day off\n\n **What benefits and partnerships are offered?**\n\n \n\nMeal voucher or food allowance (Alelo);\n\n\nTransportation allowance;\n\n\nEmployee discount program for Studio Z stores;\n\n\nPsychological, nutritional, and legal support (Auter);\n\n\nProfit-sharing plan (PLR—annual);\n\n\nPartnerships with gyms and studios (TotalPass);\n\n\nTelemedicine (Salvia);\n\n\nCorporate university and e-learning platform (Exame Witseed);\n\n\nHealth insurance (Bradesco) and dental plan (Prevident);\n\n\nSesc membership with nationwide coverage.\n\n \n\nHere, things truly happen! 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