Job Summary: Customer service professional for an Electronic Security and Telephony company, responsible for interactions, scheduling, and organization. Key Highlights: 1. Customer service and technical support 2. Scheduling and service order management 3. Documentation organization and control We are recruiting for an Electronic Security and Telephony company * Provide customer and internal technician support; * Screen incoming calls; * Register or update customer records in the operational system; * Identify customer needs; * Present company products and services; * Schedule on-site visits; * Receive service orders from the technical team, close service records, and track pending items; * Monitor customer visits to follow up on performed inspections; * Organize and file service orders, equipment loans, and installation requests; REQUIREMENTS: * Completed high school education; * Experience in customer service, including online, telephone, and in-person interactions; * Proficient in Word and Excel