Support Professional – Point-of-Sale System

Description

Job Summary: We are seeking a communicative talent passionate about technology to join our support team in a collaborative environment. Key Highlights: 1. Integrate the support team in a collaborative environment 2. Provide customer service via chat, phone, email, and in person 3. Perform functional testing and document activities **Occupation:** Others R$ **Salary Expectation** Not specified **Number of Positions** 2 **Working Hours** From 08:00 to 17:00 **Education Level** Completed High School (Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 2 * **Working Hours** From 08:00 to 17:00 * **Education Level** Completed High School (Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity close on **01/20/2026** ### **Job Description** We are looking for a new talent to join our Support Team! If you love technology, possess strong communication skills, and wish to grow within a collaborative environment, this opportunity is for you. Key Responsibilities: \-Customer support via chat, phone, and email (tickets); (in-person support may also be required when necessary) \-Handling internal requests with the Point-of-Sale department; \-Performing functional testing of the system; \-Documenting activities; \-Creating and updating manuals; \-Conducting training sessions and technical visits to customers; \-Performing system updates and implementations; \-Formatting equipment and installing operating systems. ### **Prerequisites** \-Completed high school education; \-Experience in end-user technical support; \-Knowledge of point-of-sale operations (POS, ECF, NFC-e, SITEF); \-Proficiency in Windows and Linux; \-Basic understanding of logical networking; \-Experience documenting support tickets; \-Strong verbal and written communication skills; \-Good interpersonal skills and ability to work effectively in teams; ### **Benefits** \-Health Insurance (co-payment); \-Profit Sharing Plan (PLR); \-Transportation Allowance; \-Meal Voucher; \-CLT employment contract (permanent position); \-Access to dental care plan. ### **Notes** ADDITIONAL ASSETS: Technical or undergraduate degree in Information Technology; Knowledge of SQL / PostgreSQL. \-HYBRID WORK MODE (Remote work on Mondays and Fridays; in-office work from Tuesdays to Thursdays) Applications for this opportunity close on **01/20/2026** #### **About the Company** #### **Location** *Rua Doardino Longo, 699 • Barbosa Laje • 36\.085\-050 • Juiz de Fora \- MG*