TELEPHONE OPERATOR (Afternoon)

Description

Job Summary: We are seeking a telephone operator to handle telephone and digital communications, providing support and information, resolving inquiries, and fostering customer loyalty during the afternoon shift. Key Highlights: 1. Agile, courteous, and professional customer service 2. Resolution of inquiries and customer retention 3. Continuous development through training and updates Telephone Operator (Afternoon) Position Description: We are looking for a telephone operator to work during the afternoon shift, handling telephone communications and supporting company customers. Responsibilities: * Conduct telephone and digital communications promptly, courteously, and with accurate information recording. * Draft clear, concise, and professional communications. * Provide accurate information regarding services, procedures, and company policies. * Address inquiries, requests, and customer retention efforts, aiming for satisfaction and loyalty. * Perform scheduling and operational routines according to internal procedures. * Collaborate with other departments to align and advance operations. * Monitor requests to ensure efficient resolution of communications. * Participate in technical and behavioral training and updates. * Maintain ethical and professional conduct in all interactions. * Comply with regulations, internal procedures, and related activities. Requirements: * Completed high school education; * Experience in administrative and/or operational routines; * Prior experience as a telephone operator or in related fields is considered an advantage; * Strong verbal and written communication skills; * Ability to remain balanced and courteous; * Basic computer knowledge; * Availability to work during the afternoon shift.