Customer Space Attendant

Description

Job Summary: Provide general customer service, deliver information about the shopping center and the mobile app, log incidents, and manage gift exchange campaigns. Key Highlights: 1. Customer and retailer service 2. Campaign management and public engagement 3. Opportunity at an industry-leading company ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. The new brand emerged ready for the future, following the 2023 merger between Aliansce Sonae and brMalls. Yet, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing itself as the leader in shopping center management in Brazil, operating 32 properties. In 2006, brMalls was founded, building a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector—uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Provide general customer service—including inquiries related to the APP, Benefits Program, and general incidents; * Deliver general information about the shopping center, store locations, and usage of the app and Benefits Program; * Log incidents and service requests via the customer service CRM (parking, customers, and retailers); * Conduct gift exchanges during “Buy & Win” campaigns (with support from reports and inventory management during campaign periods); * Assist customers with app-related issues and direct them to appropriate solutions; * Serve retailers (including guidance and follow-up on benefit usage); * Support interdepartmental handovers (PB Counter and Admin Reception). * Loan shopping carts and other available items from the space; maintain complete customer records via the customer service CRM. **Requirements and Qualifications** * Completed high school education (undergraduate studies in progress are a plus) * Basic Microsoft Office proficiency; * Strong communication skills, agility, typing proficiency, and proactivity; * Aptitude for customer-facing roles; * Prior experience in the field is a plus; * Availability to work on a rotating 12x36 schedule. **Additional Information** What We Offer You * Meal/Voucher Card; * Transportation Voucher; * Health Insurance; * Dental Insurance; * Life Insurance; * Wellhub; * Birthday Day Off; * Acolhe (psychosocial support service); * Saber Online (internal learning platform). We exist to connect people with what matters—serving and delighting every day while creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy built on nearly 50 years of experience reshaping retail in Brazil and consolidating a trajectory of excellence and trust, positioning us as a market reference with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, brimming with opportunities for entrepreneurs and innovative brands. With over 15,000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We design physical and digital experiences that transcend consumer expectations and generate positive societal impact—guided by long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a job candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of position or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.