Job Summary: Customer support via telephone, email, and chat; assistance with software installation, configuration, and updates; maintenance of knowledge base. Key Highlights: 1. Collaborative work environment 2. Growth opportunities 3. Career development plan and internal training **Occupation:** IT Technician R$ **Salary Expectation** R$ 1\.618,00 **Number of Positions** 1 **Working Hours** From 08:00 to 18:00 **Education Level** Completed High School (Vocational Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 1\.618,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 18:00 * **Education Level** Completed High School (Vocational Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity close on **15/03/2026** ### **Job Description** TRM Sistemas specializes in commercial automation, software installation, and support for management systems. We provide technological solutions that simplify our customers’ daily operations, always prioritizing service quality and efficiency. Job Responsibilities: • Customer support via telephone, e\-mail, and chat; • Logging and tracking of support tickets; • Assistance with software installation, configuration, and updates; • Identification and escalation of more complex technical issues to higher support levels; • User training support for system usage; • Maintenance of knowledge base containing common questions and solutions. ### **Prerequisites** Requirements: • Completed high school education (technical or undergraduate studies in IT, Administration, Information Systems, or related fields preferred); • Basic computer skills (Windows, Office suite, networks, and internet); • Strong written and verbal communication skills; • Organizational ability and teamwork skills; • Prior experience in technical support or customer service is desirable (including internships). ### **Benefits** What We Offer: • Transportation allowance; • Meal/food allowance; • Career development plan and internal training; • Collaborative work environment and growth opportunities. Applications for this opportunity close on **15/03/2026** #### **About the Company** TRM Sistemas focuses on commercial automation, delivering comprehensive, high-quality, and agile solutions to its customers. #### **Location** *Av. Barão do Rio Branco, 1863 • Suite 1611 • Centro • 36\.013\-020 • Juiz de Fora \- MG*