Infrastructure Analyst

Description

Job Summary: Provide Level 1 and Level 2 IT technical support, including installation, configuration, and maintenance of equipment; user management; and infrastructure monitoring. Key Highlights: 1. IT support for hardware, software, network, and internal systems 2. Preventive and corrective maintenance of equipment 3. User management and support for security and backup routines **Occupation:** IT Technical Support R$ **Salary Expectation** Not specified **Number of Positions** 1 **Working Hours** From 08:30 to 17:30 **Education Requirement** Completed High School (Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 1 * **Working Hours** From 08:30 to 17:30 * **Education Requirement** Completed High School (Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity close on **12/15/2025** ### **Job Description** '\- Respond to internal Level 1 and Level 2 support tickets (hardware, software, network, access, email). \- Install, configure, and maintain laptops, desktops, printers, and peripherals. \- Perform preventive and corrective maintenance of equipment. \- Execute user creation and management routines (Active Directory, email, VPN, and internal systems). \- Monitor network devices, internet links, corporate Wi\-Fi, and VPN connections. \- Support backup, restore, antivirus, and security control routines. \- Assist in monitoring servers and cloud services (OCI/AWS). \- Log, document, and retain evidence of incidents, requests, and changes. \- Conduct IT asset, license, and equipment inventory. \- Support updating, organizing, and maintaining the physical IT environment. \- Assist in configuring switches, firewalls, VLANs, and basic network rules. \- Contribute to simple automations (scripts, standardized routines). \- Support internal infrastructure projects, performance improvements, and security enhancements. ### **Prerequisites** 'Required Qualifications \- Technical or undergraduate degree in technology (currently enrolled or completed) \- Strong communication skills and professional user-facing attitude. \- Networking knowledge: TCP/IP, DNS, DHCP, VPN. \- Windows and Microsoft Office installation and maintenance. \- Familiarity with Active Directory and access controls. \- Basic hardware maintenance (formatting, assembly, component replacement). \- Fundamental understanding of cloud environments (any provider). Desirable \- Prior experience in technical support or infrastructure (minimum 6 months). \- Linux knowledge. \- Scripting basics (PowerShell or Bash). \- Experience with monitoring tools (Zabbix, Grafana, Pandora, etc.). ### **Benefits** • Health insurance • Dental insurance • On\-site meals • Flash • Gympass • Oriente\-me • Profit\-sharing program (PLR) Applications for this opportunity close on **12/15/2025** #### **About the Company** Our journey at e\-Auditoria began in 2009, when a team of specialists with over 30 years of experience in tax and fiscal consulting came together. Since then, we’ve focused on simplifying life for accountants and lawyers through cutting\-edge solutions. Our software acts like highly intelligent assistants, streamlining processes in tax, accounting, and labor areas. In 2021, we earned the "Great Place to Work" certification — proof that we successfully balance workplace culture with our team’s well\-being. At e\-Auditoria, we breathe technology, always staying current with the latest tech innovations. Yet our mission remains simple: build truly meaningful tools for accountants and lawyers transforming the market. Ready to join this revolution? e\-Auditoria is here to make every partner’s journey smoother and more efficient. #### **Location** *Av. Rio Branco 2872 \- 6th Floor • Downtown • 36\.010\-012 • Juiz de Fora \- MG*