We are looking for a professional to work as **Technical Support Level 1** at **Bemmelhor Soluções Inteligentes**, a company specialized in cloud telephony solutions, located at CRITT/UFJF in Juiz de Fora. If you enjoy technology, have an aptitude for learning, are communicative, and wish to develop your career in the support field, this opportunity might be right for you! **Your main responsibilities will include:** * First-level customer service (via chat, WhatsApp, phone, and email); * Recording and documenting service requests in the system; * Opening, classifying, and tracking service tickets; * Assisting in onboarding new clients and conducting training sessions; * Configuring equipment (extensions, IP phones, routers). **Mandatory requirements:** * High school diploma; * Basic computer knowledge and familiarity; * Strong verbal and written communication skills; * Proficiency in Office Suite or LibreOffice; * Interest in technology, systems, networks, and customer service. **What we expect from you:** * Proactivity and effective communication; * Organization, responsibility, and logical reasoning; * Ability to handle multiple tasks; * Teamwork skills and adherence to processes; * Focus on results and customer satisfaction. Minimum Education: High School (Secondary Degree)