Customer Service Agent

Description

Job Summary: An operational opportunity to provide customer service and support to cooperative members, assist in financial operations, and promote the use of digital channels. Key Highlights: 1. In-person and remote support for cooperative members, focusing on assistance and guidance. 2. Support in financial operations and promotion of digital channels. 3. A collaborative environment focused on commercial goals and satisfaction. **Description and Responsibilities:** **Working Hours:** 08:30 to 17:30 (Lunch break: 1 hour) **Level:** Operational **Employment Type:** Permanent – CLT **Main Responsibilities:** Provide in-person and remote service to cooperative members, offering support and guidance regarding products, services, and electronic channels. Assist with account opening and maintenance, updating registration data, and formalizing financial transactions. Support product and service proposals by conducting inquiries and verifying documents. Encourage the use of digital channels, guiding cooperative members on the secure use of tools. Support debt regularization and renegotiation, in accordance with internal policies. Collaborate with the branch team to achieve commercial and satisfaction goals. Identify and report atypical financial transactions in compliance with internal and regulatory standards. **Requirements:** Minimum Education: Completed high school. Preferred: Undergraduate studies in progress in Administration, Economics, Finance, or related fields. Previous experience in customer service or finance is desirable. Desired Knowledge: * Customer service and sales techniques. * Financial products and services. * Legislation governing the financial and cooperative sectors. * Basic knowledge of Central Bank of Brazil (BACEN) regulations. * Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). ANBIMA certification is a plus. **Benefits:** Health and wellness initiatives, Seniority bonus, Medical insurance, Dental insurance, ANBIMA certification assistance – 100% exam fee reimbursement, Childcare or babysitting allowance, Educational assistance covering up to 80% of tuition fees, Birthday day off, Commemorative events, Gympass – Partnerships with studios, gyms, and wellness apps, Annual Profit-Sharing Program, Development and Coaching Programs, Recognition for years of service with the cooperative, Life insurance, Telepsychology, Corporate University – Courses and training, Meal and food vouchers